OntheGo Pay: Bringing Secure Government Payments Anywhere
Government services don’t always happen behind a counter. Agencies and organizations often need to collect payments at community events, athletic venues, livestock inspections, and other field locations where traditional office systems are unavailable. OntheGo Pay (OTG Pay) enables agencies to securely accept credit card payments using a smartphone or tablet, allowing government services to move beyond the office and directly into the community.
Modernizing Idaho State Bar License Renewals with Engagement Builder
For many public entities, legacy applications built years ago no longer meet current expectations for accessibility, mobile responsiveness, security, or operational flexibility. At the same time, agencies often face limited staffing resources, constrained budgets, and long development timelines that make traditional custom software projects difficult to sustain.
Scheduled Payments: Flexible Repayment Solutions for Idaho Citizens
The Idaho Department of Labor administers unemployment benefits that provide critical financial assistance to Idaho citizens. In some cases, benefit payments may continue after an individual has returned to work, resulting in an overpayment that must be repaid to the state. Tyler Idaho partnered with the Idaho Department of Labor Benefits Team to implement a secure Scheduled Payments solution that allows citizens to enroll in recurring payment plans.
Supporting Secure Government Transactions with Tyler’s CCP Payment Engine
ITD partnered with Tyler Idaho to implement Tyler’s CCP Payment Engine, providing a centralized, secure payment processing platform capable of supporting the agency’s growing portfolio of digital services. The platform securely supports a variety of ITD driver and vehicle services while helping defend sensitive citizen and payment data from evolving cybersecurity threats.
Creating a Unified Payment and Reconciliation System for ITD
The Idaho Transportation Department (ITD) operates six district offices that collect permitting and construction fees from contractors doing business with the state. Payments were processed through multiple channels, including online and over-the-counter transactions, making it difficult to maintain a consolidated, enterprise-wide view of financial activity.
Expanding Online Invoice Presentment for Idaho Public Entities
Many small and midsized public entities across Idaho rely on back-office billing systems that were never designed for online payments. Residents and customers often had no option to review balances or pay invoices online, resulting in mailed payments, in-person visits, and manual processing for staff. Tyler Idaho partnered with these entities to implement a streamlined invoice presentment and payment portal using Engagement Builder.
Helping the City of Eagle Reduce Water Shutoffs with Prompt Pay
The City of Eagle needed a more efficient way to manage overdue utility payments while reducing the operational burden associated with residential water shutoffs. The City of Eagle implemented Prompt Pay to proactively communicate overdue utility balances directly to residents through email and text message payment requests.
Modernizing Swim Lesson Scheduling for the City of Rupert
The City of Rupert partnered with Tyler Idaho to implement an online appointment scheduling solution to support its swimming lesson program. Using Tyler Idaho’s scheduling platform, parents can conveniently register and manage swimming lesson schedules online, while city staff and instructors can coordinate lesson availability, assignments, and scheduling updates more efficiently. During the summer season, more than 350 children each month use the scheduling system to participate in swim lessons through the city’s recreation program.