The Challenge
The Idaho Department of Labor administers unemployment benefits that provide critical financial assistance to Idaho citizens. In some cases, benefit payments may continue after an individual has returned to work, resulting in an overpayment that must be repaid to the state.
While repayment is required, many citizens are unable to repay the full balance in a single transaction without creating financial hardship. The Department needed a secure, reliable solution that would help citizens stay compliant while providing manageable repayment options.
The Solution
Tyler Idaho partnered with the Idaho Department of Labor Benefits Team to implement a secure Scheduled Payments solution that allows citizens to enroll in recurring payment plans.
The platform enables flexible repayment schedules, including weekly, bi-weekly, and monthly options, allowing individuals to repay balances over time in a way that aligns with their financial situation while still meeting all state compliance requirements.
Built on Tyler’s PCI-compliant payment infrastructure, the system securely stores payment methods and automates recurring transactions, simplifying repayment management for both citizens and agency staff.
The Impact
The platform’s simplicity, PCI security of Tyler storing payment methods and reliability enable the citizens receiving benefits to avoid financial hardship or legal penalties when utilizing this critical state and federal program.