The Challenge
The Idaho Transportation Department (ITD) operates six district offices that collect permitting and construction fees from contractors doing business with the state. Payments were processed through multiple channels, including online and over-the-counter transactions, making it difficult to maintain a consolidated, enterprise-wide view of financial activity.
ITD needed a solution that would provide district-level tracking while also delivering centralized visibility across all transaction channels to improve reconciliation, oversight, and operational efficiency.
The Solution
Tyler Idaho worked with ITD’s to deploy PayPort Online and OTC services in all six districts that allows for a global view of its financials and gives citizens a seamless user experience.
The solution provided:
- A consolidated enterprise view of all payment channels
- Standardized workflows across district offices
- Seamless online and in-person payment options for contractors
- Improved alignment with internal financial reconciliation processes
The Impact
By implementing PayPort Online and OTC services across all six districts, ITD gained centralized visibility into payment activity across all transaction channels. The unified system streamlined reconciliation processes, reduced administrative burden, and improved financial oversight at both the district and enterprise levels.
Contractors and partners now benefit from a consistent, seamless payment experience, whether paying online or over the counter, while ITD leadership has real-time insight into district-level and statewide transaction data.
The result is a more efficient, transparent, and accountable payment operation aligned with ITD’s operational objectives.